FAQs
Got questions?
You're in good company.

Insurance and KiwiSaver can raise a lot of questions, and there's no such thing as a silly one. We've answered some of the most common ones below in plain English. If you can't find what you're looking for, or you'd rather just talk it through over a cuppa, get in touch. That's what we're here for.
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Insurance
1 / Is health insurance worth it in New Zealand?
For many people, yes. The value of health insurance or private medical cover often comes from faster access to specialists, diagnostic tests and elective procedures. It can help reduce waiting times and give you greater choice over where and when treatment takes place.
2 / Can I still use the public healthcare system?
Yes. Private health insurance complements, rather than replaces, New Zealand's public healthcare system. Many people use both depending on the type of treatment they require.
3 / When is the best time to get health insurance?
Generally, the earlier you apply, the better. Applying while you're healthy may reduce the likelihood of exclusions for pre-existing medical conditions and can provide broader long-term cover.
4 / Does health insurance cover pre-existing medical conditions?
This depends on the insurer and the policy. Some pre-existing conditions may be excluded, while others may be covered after assessment. It's important to seek personalised advice before choosing a policy. We can help.
5 / What does health insurance cover in New Zealand?
The answer depends on the type of policy you choose. Most health insurance policies are designed primarily to cover eligible private medical treatment, which may include:
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Specialist consultations
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Diagnostic tests and scans (like MRI, CT and ultrasound)
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Hospital treatment
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Surgery
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Cancer treatment
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Follow-up treatment after an eligible procedure
More comprehensive policies may also include benefits for dental treatment, physiotherapy, mental health support or other everyday healthcare costs.
Not every policy covers every treatment. Limits, exclusions, excesses, eligibility criteria and pre-approval requirements can differ considerably between insurers.
6 / Does health insurance cover cancer treatment?
Many comprehensive health insurance policies provide cover for eligible cancer investigations and treatment. Depending on the policy, this could include:
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Specialist consultations
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Diagnostic scans and tests
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Surgery
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Chemotherapy
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Radiotherapy
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Immunotherapy
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Related hospital treatment
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Non-Pharmac medication
However, cancer cover differs significantly between policies. In particular, policies can have different limits and conditions for cancer drugs that are not publicly funded.
It's important to check the total benefit available, whether non-funded medicines are included and whether the policy limits apply per year, per treatment or over the life of the policy.
7 / Does health insurance cover specialist appointments and diagnostic tests?
It can, but this depends on the policy.
Some policies cover specialist appointments, diagnostic investigations and imaging even when they don't lead to surgery. Others may only cover these costs when they're directly associated with an eligible surgical procedure or hospital admission.
Tests that may be covered under certain policies include:
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MRI scans
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CT scans
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Ultrasound scans
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Endoscopy
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Colonoscopy and gastroscopy
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Biopsies
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Blood tests requested by a specialist
This is one of the most important differences between basic surgical cover and more comprehensive health insurance.
8 / How much does health insurance cost in New Zealand?
The cost of health insurance depends on several factors, including:
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Your age
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The level of cover
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Your chosen excess
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Whether specialist and diagnostic benefits are included
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Whether you add everyday healthcare benefits
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The number of people insured
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Any special terms applied by the insurer
Premiums will generally increase as you get older and may also change when insurers review their pricing or when healthcare costs rise.
The cheapest policy isn't necessarily the best value. A low-cost policy may have narrower benefits, higher excesses or significant gaps in areas that matter to you.
9 / Should I get health insurance for my children?
Health insurance for children can provide access to eligible private specialist care, diagnostic testing and surgery. Children can still develop conditions that require investigation or treatment, and taking out cover while they're young and healthy may reduce the likelihood of exclusions being applied later (e.g. tonsillectomy or grommets).
Some insurers also offer specific terms for newborns when they're added within a particular timeframe. Parents shouldn't assume a baby is automatically covered under their own policy.
Whether to insure your children will depend on your budget, the benefits offered and how strongly you value access to private treatment.
10 / Is it better to buy health insurance directly or use an advisor?
You can arrange health insurance directly with an insurer, but this usually means comparing the policies and interpreting the differences yourself. At claim time, you'd also deal with the insurance company directly.
A health insurance adviser can help you:
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Compare suitable insurers and policy options
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Understand exclusions and limitations
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Work out which benefits are worth paying for
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Structure your excess and cover around your budget
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Complete the application with you (accuracy matters)
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Obtain pre-approval and support you during a claim
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Review your cover as your life changes
Some advisers charge for their service and others are paid by the insurer. At Fluent Financial, we don't charge our clients an advice fee for arranging health insurance or helping with claims.
You receive personal advice and ongoing support without paying more for the policy simply because you used us.
11 / What should I look for when comparing health insurance?
Start by comparing the risks that would be hardest for you to fund yourself.
Important features may include:
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Private hospital and surgical cover
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Specialist consultations
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Diagnostic tests and imaging
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Cancer treatment
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Non-Pharmac cancer drug benefits
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Policy limits
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Excess options
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Pre-existing condition terms
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Provider and treatment eligibility
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Overseas treatment provisions
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Whether the policy is guaranteed renewable
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The insurer's long-term premium structure
Don't compare policies by price alone. Two plans described as "comprehensive" can still provide significantly different benefits.
12 / Does health insurance cover ADHD assessments?
Some health insurance policies include a mental health benefit that may help towards the cost of eligible psychiatric consultations and ADHD assessments. How the claim is made, and which benefit it's claimed under, can make a big difference. That's why we recommend using an adviser who understands the policy wording and can help you get the most from your cover.
13 / Does health insurance cover dental treatment?
Some health insurance policies offer optional dental add-ons or dental allowances that can help with the cost of routine dental treatment, such as check-ups, hygienist visits, fillings and extractions. Others don't include dental cover at all.
If you need wisdom teeth removed, some policies may also cover the procedure when it's medically necessary, performed by an eligible specialist and meets the policy criteria.
If dental cover is important to you, we'll help you compare which insurers offer it and whether it's worth adding to your policy.
14 / How can Fluent Financial help with health insurance?
Health insurance isn't one-size-fits-all. We compare suitable options from a range of New Zealand insurers, explain the differences in plain English, and help you choose cover that fits your needs and budget.
Best of all, our advice is completely free. You don't pay anything extra to use an adviser, and we're here to support you not only when you take out your policy, but whenever you need to review your cover or make a claim.
Kiwisaver
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Kiwisaver FAQs coming soon.
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